As Turkey's leading incoming health tourism facilitators, here at Cognita, we understand the importance of providing excellent service levels of customer relations and care services to clinics and other health-related businesses and professionals. That's why we have a comprehensive customer relations and care services programme to help all our partners and clients manage all their patient-related queries and operations effectively.

Our team of experts includes specialist patient liaison coordinators, customer service and care representatives as well as medical professionals who are dedicated to providing the best possible care to your patients and clients. We are 100% committed to building long-lasting relationships with our clients and helping them succeed in the competitive field of health tourism where customer satisfaction is of the utmost importance.

We offer a wide range of services to help clinics and other health-related businesses manage their client and patient-related queries and operations. These include but not limited to:

1. Appointment scheduling and management: We can handle all aspects of client/patient appointment management, including scheduling, rescheduling, and cancelling appointments as well as transport and ground handling services. We also provide real-time online appointment scheduling services, which allows patients to book appointments at their convenience if required utilising our integrated booking systems.
2. Patient communication: We understand the importance of effective patient communication, and we provide a range of services to help our clients and partners communicate with patients effectively. This includes translation services, patient follow-up, and patient feedback management as well as managing the patient's day-to-day requirements while in-resort.
3. Medical case management: Our team of medical professionals can help manage medical cases, including reviewing medical records, providing medical advice, and coordinating care with other healthcare providers where necessary, relieving you of the burden and admin time.
4. Billing and payments: We can also provide billing and payments services, including invoice generation, payment processing, and patient billing support where needed.
5. Customer service: We are able to provide a 24/7 customer service level to patients and clients. Our customer service team is trained to handle all types of customer and patient-related queries and concerns and we use cutting-edge technology to provide fast and efficient service so no call is left unanswered, helping you keep the professional look and levels of service for your business.
6. Data Management and analysis: We use advanced technology to collect, store, and analyse patient data. This allows us to provide our clients with valuable insights into patient demographics, treatment patterns, and other key metrics that can help them make informed business decisions.

Our partner customer relations and care services programme is designed to help clinics and other health-related businesses improve patient satisfaction, increase revenue, and streamline operations. By outsourcing customer and patient-related queries and operations to us, you can focus on providing high-quality medical care while we handle the rest.

We understand that every business is unique, and we work closely with our clients to develop customized solutions that meet their specific needs. Whether you are a hospital, clinic, or wellness centre, we can help you provide the best possible care to your patients and clients.

To sum up, our B2B partnership and customer relations and care services is specifically designed to help professionals and businesses like yours, manage customer and patient-related queries and operations effectively, efficiently and professionally.

Here at Cognita, we are able to offer a wide range of services, not limited to the above so contact us today for to discuss your requirements and to learn more about how we can help your business succeed, grow and scale.